Frequently Asked Questions

Answers about our services, bookings and how we work. Still unsure? Just ask.

General

What is Shaleen Global?
Shaleen Global Business, Immigration & Quality Solutions is a one-stop consultancy in Georgetown, Guyana. We help individuals and businesses with quality management (ISO 9001), recruitment, business plans, payroll, bids and tenders, immigration and visas, and tax, NIS and GRA compliance.
Where are you located?
Our office is at Lot 121 Thomas Street, Kitty, Georgetown, Guyana. We are open Monday to Friday: 9:00 AM – 4:00 PM and closed saturdays, sundays & public holidays.
Do you offer online consultations?
Yes. We offer both in-person consultations at our Georgetown office and online consultations, all by appointment.
How do I book an appointment?
Message us on WhatsApp at +592 654 4029 — our WhatsApp line is dedicated to booking appointments. Please know which service you need before messaging so we can help you efficiently.
Is my information confidential?
Absolutely. Confidentiality is fundamental to how we work. Your information, documents and plans are handled with strict discretion.
What are your fees?
Fees depend on the service and the scope of work. We’ll give you clear pricing after a short consultation, with no obligation.

ISO 9001 & Quality Management

How long does ISO 9001 certification take?
For most small and medium organisations the journey takes roughly 3–6 months, depending on your size, how mature your current processes are, and how quickly your team can implement changes. We give you a realistic timeline after the gap assessment.
Do you also issue the certificate?
Certification is issued by an independent, accredited certification body — that independence is what makes it credible. Shaleen Global prepares you fully and works alongside that body so the audit is a formality, not a gamble.
Is ISO 9001 only for large companies?
No. The standard is scalable. We tailor the QMS to your size so a five-person firm gets a lean, usable system rather than a binder of paperwork nobody follows.

Recruitment, Selection & Training

Do you recruit for all industries?
Yes. We recruit across sectors — from administrative and customer-facing roles to technical, supervisory and management positions. Tell us the role and we build the right search.
What does a background check include?
Typically identity verification, reference checks, employment-history confirmation and qualification validation. We scope it to the role and your requirements.
Can you also train our existing staff?
Absolutely. Many clients use us to train current employees in service standards, compliance and quality alongside recruiting new ones.

Business Consultancy & Support

I’m just starting out — is consultancy worth it?
Especially then. Getting your structure, registration and systems right at the start saves far more than it costs and avoids expensive corrections later.
Is everything confidential?
Yes. Confidentiality is fundamental to how we work. Your information, plans and challenges stay strictly between us.
Do you offer one-off advice or ongoing support?
Both. Engage us for a specific project or keep us on a retainer as your go-to business advisor.

Business Plans & Proposals

What do you need from me to write a plan?
An understanding of your idea or business, your goals and any figures you already have. We guide you through the rest with a simple questionnaire and a conversation.
Can you help with bank loan requirements specifically?
Yes. We structure plans and proposals around the documentation Guyanese banks and lenders typically require, improving your chance of approval.
Is the plan really mine to use?
Completely. You receive a professional, editable document that belongs to you and your business.

Payroll Processing

Do you handle NIS and PAYE filings?
Yes. We calculate the correct deductions, keep the records and prepare the statutory returns so your obligations to NIS and the GRA are met on time.
How often can you run payroll?
Weekly, fortnightly or monthly — whatever cycle your business uses.
Is my payroll data kept private?
Strictly. Salary and personal data are handled confidentially and securely, accessible only to those who need it.

Bid & Tender Preparation

Can you help even if the deadline is close?
Where possible, yes — though the earlier you engage us, the stronger the bid. Reach out as soon as you spot the opportunity.
Do you handle oil-and-gas EOI, RFQ and RFP?
Yes. We prepare Expressions of Interest, Requests for Quotation and Requests for Proposal to the standards the energy sector expects.
Do you guarantee we’ll win?
No honest consultant can guarantee a win. What we guarantee is a complete, compliant, professionally presented submission that competes on its merits.

Immigration, Visas & Work Permits

Can you guarantee my visa will be approved?
No one can — approval is the decision of the issuing authority. What we do is maximise your chances by ensuring your application is accurate, complete and well-presented.
Do you help employers with work permits?
Yes. We assist employers with the documentation and process of obtaining work permits, landing permits and employment visas for foreign employees, as well as helping the workers themselves.
Which countries do you handle most?
We regularly assist with USA, Canadian and Schengen (European) applications, alongside work-permit, landing-permit and visitor matters within Guyana.

Tax, NIS & GRA Compliance

What does ‘GRA-registered Preparer of Returns’ mean?
It means our founder holds an official Practice Certificate from the Guyana Revenue Authority authorising the professional preparation of tax returns — assurance that your returns are handled by a recognised practitioner.
What is NIS and GRA compliance?
NIS is the National Insurance Scheme and the GRA is the Guyana Revenue Authority. Both require registrations, contributions or filings. We make sure yours are correct and up to date.
Can you handle just one return or form?
Yes. Bring us a single return or form, or hand over your whole filing workload — we scale the service to what you need.

Didn’t find your answer?

Reach out and we’ll be happy to help. Book an appointment or send us a message.